Questions, measured
What to know
before you go.
Fit, capacity, checkout, shipping and returns—answered without unsupported guarantees.
01What products do you sell?+
Thule Box sells current Thule rooftop cargo boxes from the Motion 3, Force 3, and Pulse 2 families. The storefront is independent and does not claim to be the Thule manufacturer website or an authorized dealer.
02Do you offer free shipping?+
Yes. Every roof box order includes free shipping within the United States. We do not currently advertise international shipping.
03How do I select the right cargo box size?+
Start with the gear you carry, the longest skis or boards you need to fit, and the amount of roof space available. Then confirm external dimensions, hatch clearance, crossbar spacing, and the roof-load limit for your vehicle.
04Will a roof box fit every vehicle?+
No. A roof box needs a compatible roof-rack system and adequate hatch clearance. Confirm your vehicle, roof type, crossbars, bar spacing, and load limits before ordering.
05Do I need roof crossbars?+
Yes. The cargo boxes in this catalog mount to compatible crossbars. A bare roof or factory side rails alone are not sufficient unless a compatible crossbar system is also installed.
06How do I place an order?+
Choose a product, select a quantity, add it to the cart, and choose Secure checkout. Your cart is validated on the server and payment continues at checkout.thulebox.shop through Fourthwall.
07How does payment work?+
Fourthwall handles the secure hosted checkout and payment step. Thule Box does not expose private checkout credentials in the browser.
08Can I change an order?+
Contact info@thulebox.shop as soon as possible with your order number and requested change. A change cannot be guaranteed after checkout or once fulfillment has started.
09How do returns work?+
Eligible non-defective products may be considered for return when they are unused, uninstalled, complete, and in original packaging. Contact support before sending anything back so eligibility and instructions can be confirmed.
10What if my item arrives damaged or incorrect?+
Keep the product and packaging, photograph the shipping damage or incorrect item, and contact info@thulebox.shop promptly with your order number. Do not install a damaged product.
11How can I check product dimensions?+
Every product page lists verified external and internal dimensions where available. Use the external dimensions for garage and hatch-clearance planning and the internal dimensions for gear.
12How much weight can a cargo box carry?+
The models in this catalog list a manufacturer load capacity of 165 lb, but your actual safe load may be lower. The vehicle roof, roof rack, crossbars, cargo box, and mounting system each have limits; the lowest applicable limit controls.
13Which cargo box is good for skis?+
Match the manufacturer-listed maximum ski length to your longest skis. Low-profile Motion 3 models prioritize longer winter gear, while the Force 3 L Sport leaves roof space for another compatible carrier.
14Which cargo box is best for family trips?+
For higher luggage volume, compare 16–21 cu ft models. Motion 3 XL/XXL and Force 3 XL/XXL offer the most space in this catalog, but vehicle fit and roof-load limits still come first.
15Where can I find installation information?+
Each product page links to its official manufacturer source. Use the manufacturer instructions for the exact model and confirm the mounting system is compatible with your crossbars.
16How do I contact support?+
Email info@thulebox.shop or call (619) 248-0429. You can also use the validated contact form on the Contact page.
Still deciding?